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Appeal and Complaints


Appeal and Complaints

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you’ve tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.

A complaint is where you are not satisfied with our services, and you want us to solve the problem. A complaint is not an appeal against our decision on whether you are entitled to financial help.

Please note that you shouldn’t raise a complaint if you have a general account enquiry, or if you’re having problems with the online application. If you have a general enquiry please contact us on compliance_asia@leveragelimited.com.